Frequently Asked Questions
Timeless answers for your horological inquiries.
Are all Geneva Watch Company timepieces authentic?
Yes, every watch sold on our platform is 100% authentic and comes with a certificate of authenticity and the original manufacturer's warranty.
How long does international shipping take?
We offer worldwide shipping. Orders typically arrive within 5-7 business days via our secure, insured courier partners.
What is your return policy for luxury watches?
We offer a 30-day return policy for all unworn timepieces in their original packaging with all protective films intact.
Do you offer resizing services for watch bracelets?
Yes, we provide complimentary bracelet resizing on all orders. Simply provide your wrist measurement in the order notes at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and specialized financing options through Affirm for qualifying purchases.
How should I maintain my automatic watch?
To ensure longevity, we recommend servicing your mechanical timepiece every 3-5 years and keeping it in a watch winder when not in use.